Refund Policy

Purchases are made on each product's own platform under that product's billing terms:

• Notifykit — a managed WhatsApp Business API service.
• mysig — an API-first e-signature platform.

This page sets out the general approach Taming Notify Solutions takes; where a product's own terms are more specific, those apply.

Paid plans are billed in advance for each billing period (for example, monthly or annually). Your subscription renews automatically until you cancel.

You can cancel at any time from your account or by contacting us. Cancellation stops future renewals; your plan stays active until the end of the period you've already paid for. We don't lock you into long contracts.

Fees for a billing period that has already started are generally non-refundable, because the service was available to you during that time. That said, if a paid service materially fails to work as described and we can't put it right within a reasonable time, write to us — we'll review the situation in good faith and may offer a partial or full refund where fair.

Where a free trial is offered, you aren't charged during the trial. To avoid being billed, cancel before the trial ends.

If you've been charged in error, or charged twice, contact us with the details. Once verified, we'll refund the incorrect charge.

Email info@tamingsolutions.com with your account email and what happened. We aim to respond within 5 business days. Approved refunds are returned to your original payment method.

Nothing in this policy removes or limits any rights you have under the consumer protection laws of Malaysia.